LOCATION: We are located at 46 West 73rd St.(between CPW & Columbus Ave.) in New York! Take the 1,2,3 or C train to 72nd St. NEW STORE HOURS: SUN-WED 11-6, THU-SAT 10-7. US SHIPPING INFO: Shipping is just $5 for orders under $50 and FREE for orders over $50. We ship most orders via the U.S. postal service. If you prefer another carrier please contact us for rates. We will make arrangements for local courier service within Manhattan only. Most items are shipped within 48 business hours and are delivered within 1-6 business days. We also offer priority shipping within the U.S. only for an additional fee. We are not responsible for invalid or incomplete addresses. Please call us if you need next day delivery. RETURN/EXCHANGE POLICY: We offer FREE size exchanges on REGULAR priced merchandise. However, we do ask that you measure or ask us if you are unsure of a size to avoid the need to exchange. All manufacturers use different size charts, so please read the chart for each item. WE DO NOT ACCEPT RETURNS. International orders, orders already exchanged once, and any other exchange other than size will be charged a minimum of $5 for shipping. Carriers, beds and other oversized items with measurements listed are not considered free size exchanges. SEASONAL, SALE, AND CLEARANCE ITEMS ARE FINAL SALES. (NO RETURNS, NO EXCHANGES) If you need to exchange an item send it to the return address on the package with the invoice or a copy of the order. Clearly print the item you would like in exchange. Only items that are in perfect condition, unworn, in their original package with tags attached will be accepted. No refunds will be given unless an item is defective. INTERNATIONAL ORDERS(excluding Canada, see below): International shipping charges are as follows: Order Amount........Shipping Charge Up to $24.99..........$8.00 $25.00 to $34.99....$15.00 $35.00 to $49.99....$20.00 $50.00 to $79.99....$30.00 $80.00 to $99.99....$40.00 over $100..............$50.00 Canadian shipping charges are as follows: Order Amount........Shipping Charge Up to $24.99..........$6.00 $25.00 to $34.99.....$9.00 $35.00 to $49.99.....$12.00 $50.00 to $79.99.....$15.00 $80.00 to $109.99.....$18.00 $110.00 to $149.99...$21.00 $150.00 to $199.99...$25.00 over $200 ...........$30.00 Oversized or heavy items may be charged a minimum $5 surcharge on international orders.(i.e. beds, bags or other large items). Most international orders are delivered within 7 business days, shipped via global priority mail. Remote areas not accepting global priority mail may be charged a surcharge. Please select "international" under shipping options. We are not responsibile for orders delayed due to customs and cannot guarantee any time frame for delivery. SPECIAL ORDERS: Looking for something specific? Any current styles not listed on our website by any of the brands we carry are available for special order. Contact us at sales@thenewyorkdogshop.com with any questions. Emails are always answered within 48 hours. You may also call us during normal store hours at 212-595-0800. sales@thenewyorkdogshop.com |